NICE Wins 2022 Greatest Practices Award for Know-how Innovation Management in Asia-Pacific Market

Frost & Sullivan acknowledges NICE for its industry-leading options that ship environment friendly and good AI-powered digital-first experiences

HOBOKEN, N.J., December 19, 2022–(BUSINESS WIRE)–NICE (Nasdaq: NICE) right now introduced that it has obtained Frost & Sullivan’s 2022 Asia-Pacific Cloud Contact Heart Providers Know-how Innovation Management Award for its robust general efficiency within the Asia-Pacific cloud contact middle providers {industry}. With this Greatest Practices Award, Frost & Sullivan, acknowledges the corporate that delivers one of the best expertise answer for reaching exceptional product and buyer success whereas driving future enterprise worth.

Frost & Sullivan evaluated NICE for its full CX and workforce engagement options benefiting enterprise purchasers of all sizes and industries. Their analysts acknowledged NICE as a pacesetter in delivering buyer interplay options that assist purchasers predict buyer intent, take motion to enhance service, and optimize CX.

In keeping with Frost & Sullivan, NICE “CXone delivers prolonged digital-first attain, hyper-personalization, true omnichannel with digital-to-voice elevation capabilities, real-time interplay advising brokers on crucial buyer behaviors, expanded self-service capabilities, and an entire suite of workforce engagement purposes.” Relating to the Asia-Pacific market, Frost and & Sullivan’s analysis famous that “Asia-Pacific has lengthy been key to NICE’s market enlargement technique with NICE growing its deal with adapting its answer to native preferences and buyer necessities.”

“Frost & Sullivan lauds NICE for differentiating itself within the extremely aggressive market by having one of many {industry}’s broadest and most modern answer portfolios that delivers environment friendly, constant, and customised digital-first experiences,” stated Sherrel Roche, Trade Principal, Frost & Sullivan. “As a pacesetter in buyer interplay options, NICE has earned the 2022 Asia-Pacific Cloud Contact Heart Providers Know-how Innovation Management Award for its strong CX choices, profitable integration of maturing applied sciences, and strategic relationships with its purchasers, companions, and staff.”

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NICE is delivering on the necessities of a brand new digital period, proactively responding to the rising market normal: SuiteForm, an industry-leading innovation that mixes a platform answer with a full suite of digital-first purposes. “It’s now not sufficient to cobble collectively a number of purposes to realize digital-first CX targets, and that’s the reason NICE gives a complete suite of end-to-end CX options as a part of its absolutely built-in, scalable cloud-native platform, CXone,” stated Darren Rushworth, President, NICE Worldwide. “We’re happy to be acknowledged by Frost and Sullivan because the chief in delivering CX options that meet the wants of the Asia-Pacific market, and we see a terrific alternative for progress in that area as an increasing number of organizations transfer to a single, full digital and voice buyer expertise answer.”

About Frost & Sullivan
For six many years, Frost & Sullivan has been world-renowned for its function in serving to buyers, company leaders, and governments navigate financial adjustments and establish disruptive applied sciences, Mega Traits, new enterprise fashions, and corporations to motion, leading to a steady stream of progress alternatives to drive future success. Contact us: Begin the dialogue.

About NICE
With NICE (Nasdaq: NICE), it’s by no means been simpler for organizations of all sizes across the globe to create extraordinary buyer experiences whereas assembly key enterprise metrics. That includes the world’s #1 cloud native buyer expertise platform, CXone, NICE is a worldwide chief in AI-powered self-service and agent-assisted CX software program for the contact middle – and past. Over 25,000 organizations in additional than 150 nations, together with over 85 of the Fortune 100 corporations, associate with NICE to rework – and elevate – each buyer interplay. www.good.com

Trademark Notice: NICE and the NICE brand are emblems or registered emblems of NICE Ltd. All different marks are emblems of their respective house owners. For a full record of NICE’s marks, please see: www.good.com/nice-trademarks.

Ahead-Wanting Statements
This press launch incorporates forward-looking statements as that time period is outlined within the Non-public Securities Litigation Reform Act of 1995. Such forward-looking statements, together with the statements by Mr. Rushworth are based mostly on the present beliefs, expectations and assumptions of the administration of NICE Ltd. (the “Firm”). In some circumstances, such forward-looking statements may be recognized by phrases similar to “imagine,” “anticipate,” “search,” “might,” “will,” “intend,” “ought to,” “mission,” “anticipate,” “plan,” “estimate,” or related phrases. Ahead-looking statements are topic to a lot of dangers and uncertainties that would trigger the precise outcomes or efficiency of the Firm to vary materially from these described herein, together with however not restricted to the affect of adjustments in financial and enterprise situations, together with because of the COVID-19 pandemic; competitors; profitable execution of the Firm’s progress technique; success and progress of the Firm’s cloud Software program-as-a-Service enterprise; adjustments in expertise and market necessities; decline in demand for the Firm’s merchandise; incapability to well timed develop and introduce new applied sciences, merchandise and purposes; difficulties or delays in absorbing and integrating acquired operations, merchandise, applied sciences and personnel; lack of market share; an incapability to take care of sure advertising and distribution preparations; the Firm’s dependency on third-party cloud computing platform suppliers, internet hosting amenities and repair companions;, cyber safety assaults or different safety breaches towards the Firm; the impact of newly enacted or modified legal guidelines, regulation or requirements on the Firm and our merchandise and numerous different elements and uncertainties mentioned in our filings with the U.S. Securities and Change Fee (the “SEC”). For a extra detailed description of the chance elements and uncertainties affecting the corporate, check with the Firm’s reviews filed every so often with the SEC, together with the Firm’s Annual Report on Type 20-F. The forward-looking statements contained on this press launch are made as of the date of this press launch, and the Firm undertakes no obligation to replace or revise them, besides as required by regulation.

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